Gifts, Candles, Home scents & Accessories
Return postage costs will be at the customers expense, unless the item(s) received are faulty or not as ordered. In this instance contact us.
When returning Products, you should return them to us with proof of purchase (invoice), returns slip, unopened, unused and in their original packaging.
Sale items are not refundable unless faulty or do not match the description or image shown at the time of purchase.
Products cannot be returned once assembled or part assembled, unless faulty or do not match the description or image shown at the time of purchase.
For hygiene reasons, pillows, cosmetics, hair accessories, earrings, cannot be returned once the protective seal or packaging has been opened, unless they are faulty or do not match the description or image shown at the time of purchase.
Once Products have been dispatched, you may return them within 14 days of receipt of delivery (subject to the terms above).
Returns by Post:
Items Gifts Online
P.O Box 70
MORLEY WA 6943
If you return Products by post, please ensure you include a returns slip and package items properly and securely so that they are not lost or damaged in transit.
We will not accept responsibility for items lost in transit.
On delivery you are responsible for checking Products carefully; any visible defects must be reported to us immediately. We will not accept liability for visible defects not reported within two days.
Subsequently if you believe any of our Products to be of an unsatisfactory quality, please contact us immediately and treat the Product with utmost care while your claim is being investigated.